Returns Policy

Blink dresses are delicate, limited-edition occasion garments, hand-finished with signature lace and decorative elements. To ensure that every customer receives a garment in perfect, unworn condition, returns are accepted only in strict compliance with the conditions below.

This Policy forms an integral part of the Terms and Conditions and does not limit your rights under the Bulgarian Consumer Protection Act. This English text is a translation; in case of discrepancy, the Bulgarian version prevails, without prejudice to any mandatory consumer protection rules that apply to you.

1. Withdrawal period

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. Where an order is delivered in several separate parcels, the period runs from receipt of the last parcel.

2. How to exercise the right of withdrawal

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement before the period expires — by email to office@detskimagazin.eu or in writing to 15A Bulgaria Blvd., Smolyan, Bulgaria. Please state your order number, your name and the Product you are returning.

You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your notice before the withdrawal period has expired.

Once we receive your notice, we will acknowledge it by email and send you the return address.

3. Returning the goods and costs

You must send the goods back without undue delay and in any event no later than 14 days from the day on which you notified us of your withdrawal. The deadline is met if you send the goods back before the 14-day period has expired.

You bear the full direct cost of returning the goods. Due to the delicate nature of the garments and the protective packaging they require, this cost may be significant.

• Use only a tracked courier service insured for the value of the goods. The risk of loss or damage during the return remains with you until we receive the parcel.

• Parcels sent cash on delivery or with unpaid postage will not be accepted.

• Pack the dress carefully — in its original packaging where possible, in a sturdy box, without folding the lace or decorative elements.

4. Condition of returned goods

You may examine and try on the dress as you would in a shop, solely to establish its nature, characteristics and fit. Try it on briefly, indoors, over clean underwear.

A return qualifies for a full refund only if the dress is:

• unworn — including at any event, photo shoot or celebration;

• unwashed, not dry-cleaned, not ironed and not altered;

• free from stains, make-up, deodorant, perfume, cigarette smoke, odours, hair and pet hair;

• returned with all original labels and the Blink security tag intact;

• returned with all accessories it was delivered with (belt, bows, garment bag, hanger, etc.).

5. Blink security tag

Every dress is delivered with a Blink security tag attached in a visible place. The dress can be tried on without removing the tag.

A removed, cut or damaged tag means the dress can no longer be sold as new and constitutes handling of the goods beyond what is necessary to establish their nature, characteristics and functioning.

6. Diminished value

You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

If a returned dress does not meet the conditions in sections 4 and 5, we may reduce the refund by the amount of the diminished value, which — where the dress can no longer be sold as new — may be up to its full price. We will inform you of any reduction in writing, with reasons and photographs of the condition of the goods.

7. Refunds

If you validly withdraw from the contract, we will reimburse all payments received from you, including the cost of the original delivery, without undue delay and in any event no later than 14 days from the day on which we receive your withdrawal notice. We do not reimburse supplementary costs if you chose a type of delivery other than the least expensive standard delivery we offer.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

We will make the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement. For cash-on-delivery orders, the amount is refunded to a bank account you provide.

8. Refusing delivery

If you refuse to accept the parcel or fail to collect it within the courier's holding period, this is treated as withdrawal from the contract. The actual cost of returning the parcel to us is borne by you and is deducted from the refund or, for cash-on-delivery orders, is payable by you.

9. Exchanges

We do not offer exchanges of size or design, as each design is available in limited pieces per size. If you would like a different size, you may exercise your right of withdrawal under the conditions above and place a new order if the size is available.

10. Exceptions

The right of withdrawal does not apply to goods made to the Customer's specifications or clearly personalised, including dresses made or altered to individual measurements or personalised at the Customer's request (Article 57 of the Bulgarian Consumer Protection Act).

11. Faulty or incorrect goods

This Policy does not affect your rights where the goods do not conform to the contract. If you have received faulty goods, goods damaged in transit or the wrong item, please contact us as soon as possible with photographs. In these cases the cost of return is borne by us and the procedure is set out in section 10 of the Terms and Conditions.

12. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: AZ I TI Ltd., 15A Bulgaria Blvd., Smolyan, Bulgaria, email: office@detskimagazin.eu

I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods: ……………………………

Order number: ……………………………

Ordered on* / received on*: ……………………………

Name of consumer(s): ……………………………

Address of consumer(s): ……………………………

IBAN for the refund (cash-on-delivery orders only): ……………………………

Signature of consumer(s) (only if this form is notified on paper): ……………………………

Date: ……………………………

(*) Delete as appropriate.